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Terms & Conditions

Order & Return

  1. Refunds will be given on purchases returned unopened or unused within 7 days of purchase.
  2. We will happily exchange unopened packs of nappies for an alternate size within 3 months of purchase.
  3. Full refunds or replacements given on damaged or faulty goods returned within 14 days of purchase. Goods must be returned before a replacement is dispatched. Please call 1300 767 065 to notify us of the returning goods and to obtain our reply paid number.
  4. All freight costs for returns and deliveries of refunds and exchanges (excluding damaged or faulty goods) will be at the customer’s expense.
  5. All goods remain the property of ECOdirect until paid for in full.
  6. All goods must be paid for in full before dispatch.
  7. All prices are given in Australian Dollars inc GST.
  8. We do not have any liability to you arising from the supply of our products. All warranties and representations are fully excluded to the extent allowed by law.
  9. FREE FREIGHT offer applies to purchases over $250.  Any discounts applied using  promotional codes or special offers will be taken into account when calculating total spend.  EXAMPLE:  Customer spends $250 and receives $25 Rewards Voucher.  Total spend is now $225 and therefore does not qualify for the FREE FREIGHT.

    These terms and conditions shall be construed according to, and governed by the laws of NSW and the parties submit to the exclusive jurisdiction of the courts of NSW in respect of these terms and conditions.

Shipping & Delivery

  1. An email confirmation will be sent for all online orders.
  2. Whether received by phone, email, fax or online your order will be dispatched on the next working day after full payment has been received.  We deliver Australia wide.  Delivery will take approximately 2-10 days depending on the delivery address given.  Should there be any delay, we will contact you - please ensure that an appropriate telephone number is specified with your order. For urgent deliveries, please contact us and we can arrange a courier for you.
  3. All goods will be sent with regular Australia Post.  In order to keep shipping costs to a minimum, we do not use a tracking system.  Should you with to have your goods tracked, please contact us and we can quote you an alternative price.
  4. For overseas orders please call us on +61 2 9146 4977 to discuss freight costs.

Reward Program Terms & Conditions 

  1. Reward points are available to ECOdirect customers only and are non transferable.
  2. Reward points cannot be exchanged for cash under any circumstances.
  3. Reward points will not be refunded for cancelled orders.
  4. Reward points can be earned by purchasing any product shown on the ECOdirect website.
  5. Maximum of $50 worth of reward voucher may be redeemed per order.
  6. Points will not be awarded for freight charges or GST on purchases.
  7. Points will be awarded on discounted products.
  8. Customers must supply their full address, telephone number and email address in order to qualify for the Rewards Program.
  9. Reward vouchers will be valid for 6 months from date issued.  Unclaimed reward vouchers redeemed by ECOdirect after the expiry date will not be honoured under any circumstances.
  10. Stockists of the WOTNOT range, Innate range and the Moltex Eco Nappies are excluded from the Rewards Program.
  11. ECOdirect reserve the right to amend the above Conditions of Use without prior notice or liability.
  12. All products and goods remain the property of ECOdirect until paid for in full.